Specialists in healthcare virtual reception services for Chiropractors, Dentists, Pathologists, Psychologists, Physiotherapists & more
Medical clinics and private practices often face challenges managing patient calls. This is where Virtual Reception Services, can help. We provide dedicated, healthcare-savvy receptionists without the cost or hassle of hiring. From new patient intake to urgent message escalation, we keep your phones covered and your books full.
Virtual Reception Services for Healthcare – perfect for
- Chiropractors
- Dentists & Oral Health
- Pathology & Collection Centres
- Psychologists & Counsellors
- Physiotherapists
- Podiatrists, Osteopaths & Allied Health
- GP & Specialist rooms
- Imaging & Diagnostics
If you don’t see your Specialty here, contact us, just ask—we tailor workflows to almost any health practice.
What we do (so you don’t have to)
Professional call handling
- Warm, brand-matched greeting on your dedicated phone line
- New patient onboarding, referral checks, and pre-appointment guidance
- Intelligent triage and urgent call escalation to on-call mobiles
Appointment management
- Book, reschedule, and cancel appointments in your existing software
- Waitlist management, recalls, and follow-up reminders
- Daily diary balancing to minimise gaps and no-shows
Patient admin
- Fee queries, Medicare/private health basics, directions & parking info
- Test results message-taking (per your policy), letter requests, and forms
After-hours options
- Business hours coverage with afterhours message bank and Saturdays
- Overflow support when your in-clinic phones are busy
- Holiday and sick-leave cover for seamless continuity
Privacy & compliance
- Confidentiality Agreement can be signed by all Receptionists
- Secure message delivery via email and SMS messages
Why health practices choose us
- Clinical fluency: Our team understands appointment types, treatment plans, and common health terminology.
- Consistent voices: A dedicated receptionist will be assigned to your practice with a backup receptionist in busy times —patients get to know us.
- Zero missed opportunities: Overflow capture turn calls into confirmed bookings.
- Fast setup: Keep your number or use one of ours; we’ll mirror your tone, policies, and scripts.
VIRTUAL RECEPTION SERVICES – BOOKING SYSTEMS
Virtual Reception Services for Healthcare – perfect for