Virtual Reception Services – FAQ

At Virtual Reception Services, our goal is to make your experience simple, professional, and completely hassle-free. Below are answers to our most frequently asked questions. If your question isn’t listed, please contact us—we’ll be happy to help.

Do you only take calls and messages?

No. While professional call answering is our core service, our virtual receptionists do much more. We can schedule and update appointments, manage calendars, handle data entry, and even provide transcription services. Files can be securely uploaded via the Client Area or emailed directly.

Do I need to sign a contract?

Absolutely not. We operate on a no-contract basis, giving you full flexibility. You’re free to hire a virtual receptionist and cancel our services anytime, with no hidden fees. The only agreement is to ensure all invoices are up to date before ending the service.

Will I receive a phone number?

Yes. Each client receives a dedicated receptionist for business with a unique phone number and direct line. There’s no sharing with other clients—your calls are kept private and professional.

How are messages sent?

Our virtual receptionists will forward your messages by email or SMS. Urgent calls can also be transferred directly to your mobile or any number you specify. This way, you’ll never miss a call again.

What programs do you work with?

We work with a wide range of office and booking software, including Google Calendar, Simple Salon, Shortcuts, and many others. Check the Client Area for more details, or let us know your preferred system—we’ll adapt to your business needs.

What are your working hours?

Our virtual reception services are available:

Mon – Fri: 8am – 7pm
Saturday: 8am – 3pm (Queensland time)

There’s no downtime for holidays, sick leave, or annual leave. You only pay for the time we’re actively supporting your business—making us an affordable virtual receptionist option compared to hiring in-house staff.

What is VoIP?

VoIP (Voice-over-Internet Protocol) means making calls through the internet instead of a traditional phone line. It’s reliable, cost-effective, and allows us to connect seamlessly with your business.

Why should I hire a virtual receptionist?

Hiring a virtual receptionist saves you time and money. You avoid the costs of recruiting, training, wages, superannuation, and employee benefits—while gaining access to a professional team who ensures your clients are always looked after. With us, you’ll never miss a call again, and your business will always appear professional and reliable. Virtual Receptionist verses In-House

At Virtual Reception Services, we provide more than just call answering—we provide peace of mind, flexibility, and a dedicated receptionist for your business at a fraction of the cost of hiring in-house.

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